Immediate response for critical solar system failures and power emergencies
Immediate troubleshooting via phone with our solar engineers (Call:
+91 7711002100). Average pickup time: under 2 minutes.
For systems with monitoring, we perform real-time diagnostics to identify issues before dispatching a technician.
Certified technicians dispatched within 2 hours for urban areas, 6 hours for rural locations (24/7 availability).
Access to emergency inventory of common replacement parts to minimize downtime.
Our rapid response team typically restores critical power within 4-8 hours of initial contact.
We prioritize: complete power loss, safety hazards (smoke/sparks), medical equipment dependency, business-critical outages and system damage from storms. For non-critical issues, our standard support channels are available.
AMC Platinum members receive free emergency response. For others, we charge a 20% premium for after-hours service (10pm-6am) and public holidays. You'll always receive a cost estimate before we dispatch a technician.
Yes, for critical needs we can arrange portable solar generators (subject to availability) or help you temporarily reconnect to grid power where possible.
For non-urgent inquiries: vivanenergy1@gmail.com (Response within 2 hours)